SpinSamurai Privacy Policy

At SpinSamurai Casino, we understand that trust is the foundation of every relationship we build with our players. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, use the SpinSamurai app, or otherwise interact with our services. By registering with us, using our live chat, requesting a SpinSamurai login, or simply browsing our site, you confirm that you have read and accepted the practices described below. If you do not agree with this policy, we ask that you refrain from using our platform.

Who We Are and What This Policy Covers

SpinSamurai Casino is operated by Kika Technology B.V., incorporated under the laws of Curacao, registration number 164980, with registered address Zuikertuintjeweg Z/N, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Authority, licence number OGL/2023/147/0081. This document applies to all data we process in connection with our desktop site, mobile browser version, and the downloadable SpinSamurai app, regardless of which localized version of our site you access.

Information We Collect

We collect several categories of personal data in order to provide, secure and improve our services:

• We gather registration details such as your name, date of birth, email address, phone number and chosen password when you sign up or complete a SpinSamurai casino login.
• We collect identity verification documents, including government-issued photo ID, proof of address and proof of payment, as part of our Know Your Customer obligations.
• We record financial information related to deposits and withdrawals, including payment method details, transaction amounts and currency used.
• We track your gaming activity, including games played, wagers placed, bonus usage and session duration, in order to personalise your experience and manage responsible gambling tools.
• We automatically collect technical data such as IP address, device type, browser version, operating system and geolocation information whenever you access our platform, including through the SpinSamurai app.
• We store communication records when you contact our support team, submit a complaint, or participate in live chat.
• We may collect marketing preferences and interaction data related to promotional emails, the Spin Samurai bonus programme, and tournament participation.

How We Use Your Information

Our use of your data is grounded in legitimate business purposes, contractual necessity and legal compliance. We process your information to:

• Create and manage your account, including verifying your identity before any Spin Samurai casino withdrawal is processed.
• Prevent fraud, money laundering and underage gambling, in line with our licensing obligations.
• Deliver the Samurai Welcome Bonus, free spins, tournaments and other promotions, and determine eligibility for offers such as a Spin Samurai no deposit bonus code.
• Communicate with you regarding account updates, security notices, and responses to support requests.
• Analyse gameplay patterns to improve our game library, detect problem gambling indicators, and refine the Spin Samurai app experience.
• Comply with anti-money laundering regulations, tax reporting requirements and requests from regulatory authorities.
• Send marketing communications where you have given consent, which you may withdraw at any time.

Legal Basis for Processing

We rely on multiple legal grounds to process your personal data, including the performance of our contract with you when you use our services, compliance with legal and regulatory obligations under our Curacao licence, our legitimate interests in preventing fraud and securing our platform, and your consent where required, particularly for marketing communications and certain cookies.

Sharing of Personal Data

We do not sell your personal information. However, we may share data with carefully selected third parties where necessary to operate our business:

• Payment providers, including Paysafe, which processes transactions on behalf of Kika Technology B.V.
• Game providers and live dealer studios whose content is accessible through our site, so that your gameplay can be delivered correctly.
• Identity verification and anti-fraud service providers who assist us in confirming your documents.
• Regulatory bodies, law enforcement agencies and our alternative dispute resolution provider, EGIS, where legally required or where a complaint has been escalated.
• IT and hosting providers who support the infrastructure behind our website and the Spin Samurai app.

Any third party we work with is contractually obligated to protect your data in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. KYC documentation, transaction records and communication logs are generally kept for several years following account closure, as required under anti-money laundering rules. Once retention obligations expire, we securely delete or anonymise your information.

International Data Transfers

Because we operate across multiple regions, including geo-localized versions for Canada, Australia, New Zealand, Germany, Finland, Norway, Italy and the United Arab Emirates, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take appropriate steps to ensure your data remains protected to a standard consistent with this policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, secure your session, and understand how players interact with our games and promotions. This includes cookies that support the Spin Samurai login process, track bonus eligibility, and measure the effectiveness of our marketing campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected]. We aim to respond to all requests within a reasonable timeframe in accordance with applicable law.

Data Security

We are committed to protecting your data through administrative, technical and physical safeguards, including encryption of sensitive information, restricted internal access, and secure storage of KYC documents. While we take data protection seriously, no system can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential, particularly when accessing our services through the SpinSamurai app.

Children's Privacy

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Restricted Territories

We do not offer our services to residents of certain jurisdictions, and we do not knowingly collect or process personal data from individuals located in restricted countries listed in our Terms and Conditions. If we discover that an account has been created from a restricted location, we reserve the right to close the account and process the data solely as required to comply with legal obligations.

Complaints and Dispute Resolution

If you believe we have not handled your personal data appropriately, you may submit a complaint through our dedicated Complaints form. We acknowledge complaints within one week and aim to provide a full response within four weeks, extendable once by a further four weeks if necessary. Should the matter remain unresolved, you may escalate your complaint to our independent Alternative Dispute Resolution provider, EGIS, at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or your rights under applicable data protection law, please reach out to our support team at [email protected]. We are available through live chat around the clock, and our team is ready to assist with any privacy-related concerns regarding your experience with SpinSamurai Casino.